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Retail worker, violent and abusive behavior, COVID-19, Coronavirus, Pandemic, Lockdown

COVID-19: Is violence against retail workers getting worse?

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When we think about those working through the pandemic, many think about the NHS staff, police force, fire, and ambulance services. But there are one group of key workers who have been vital in keeping Wales and the rest of the UK going and that are retail workers.

However, since the start of the lockdown in March, there has been increasing reports of retail workers receiving violent and abusive behaviour from customers. In response to this increase in violent behaviour, one supermarket chain Co-op announced that they were going to supply frontline staff who worked at 250 stores with body cameras.

The issue surrounding retail workers becoming victims of violent and abusive behaviour is one that has been around for years. But has the recent COVID-19 pandemic caused this sort of behaviour to increase? And is there anything being done to help protect retail workers?

In a recent article from ITV Wales, it mentioned that violent and abusive behaviour more than doubled during the pandemic, with the USDAW (a union representing welsh shop workers) calling for a law to protect retail workers from such behaviour.

Many retail workers who worked at supermarkets and other retailers felt anxious returning to work in fear that they would either be spat at, coughed or sneezed in response to them asking for customers to socially distance – as well as being pushed and verbally abused when enforcing buying limits on in-demand goods or being unable to issue returns on goods.

The USDAW conducted a survey and found that 1 in 6 shop workers were being abused on every shift and well over half (62%) of 5,000 workers surveyed said they experienced verbal abuse since the start of the pandemic. Whilst a third had been threatened by a customer and 4% had been assaulted.

One retail worker who took part in the USDAW survey said “I had never cried in work until the first week of the lockdown. I received constant abuse from nearly every customer during one shift when the rules were changed so that we couldn’t accept returns. I finally broke when one woman refused to leave the store and insulted me and berated me for not doing the return.

“The following day a man was very aggressive towards me for the same reason and I could visibly see him twitching in a way that suggested he was about to become violent. My job has become emotionally draining and it is really starting to affect my mental health.”

When averaged across the entire retail sector of 3 million workers, it showed that 3,500 workers were assaulted every day over a 34day period.

So what action is being taken to ensure the safety of retail workers?

The government has set out plans to crack down on the violent and abusive behaviour the retailers face on a daily basis. This included working alongside the National Retail Crime Steering Group (NRCSG) on best-practise guide to help support shop workers report acts of violent and abusive behaviour, strengthening and making full use of existing laws, and improving data sharing between businesses and the police.

However, there is opposition out there who think that the government’s plans aren’t enough to protect retail staff effectively. The BRC and Association of stores have both criticised the home office for not seeking to introduce specific and harsher offences to those attacking shop workers. ACS’s CEO said, ‘Warm words and working groups aren’t enough; we need tougher penalties for attacks on shopworkers and more police resources to stamp out violence”.

If your retail staff have been a victim of abusive and violent behaviour before and during the pandemic, then speak to us about our effective retail security solutions. Our manned guards hold full SIA licenses and are fully trained to act accordingly to protect your retail staff from abusive and violent customers. To learn more about how we can help take a look at our website here or get in touch with us on 01656 713950.

face masks, face masks, face covering, face covering, Coronavirus, retail security, security services, manned guards, mobile patrols, A&R Security Services

Face Masks: Are they a threat to retailers?

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Face masks. They come in all shapes, sizes, and colours, and are often seen being worn by those in the medical profession. But with lockdown restrictions relaxing and the coronavirus still a threat to the public’s health there has been increased debate on whether the wearing of face masks within stores should be made compulsory.

Although face masks have been proven to be a benefit at preventing further spread of the Coronavirus, Wales has not made the wearing of masks within stores compulsory. Much of the public believe that they should and are being worn. However, with many retailers re-opening their doors to the public once again, the wearing of face masks and coverings can cause challenges to security.

Most retailers will have security measures such as CCTV in place, but this isn’t always a reliable way to positively identify thieves – with many CCTV systems having poor quality imagery, being placed in areas that create blind spots and obstructions. Add the wearing of facemasks into the mix and you have an even harder task to positively identify criminals.

So, what can you do?

Invest in physical security. Investing in Manned guards, mobile patrols or door supervisors can give your store that added protection from thieves looking for a target. Physical guards are trained to spot suspicious-looking behaviour and threatening body language – quickly resolving any situations that may become heated between a criminal and the public or staff.

Having physical security not only means that criminals can be caught in the act of stealing from your store, but they can also be easily identified and even dissuade other criminals from targeting your store.

Right now, your priority is to re-open your business as safe as possible during these difficult times, so allow us to keep you, your staff and your business safe.

For more information on how our manned guarding and mobile patrols can effectively protect your business then take a look at our website here. Or to arrange a free no-obligation quote call us on 01656 713950

Office, lock down, staff, return to work, Cardiff, A&R Security Services, Security Services, Office Security, Coronavirus, Healthcare, schools, industrial, retail

Security, Social Distancing, Crowd Control oh my!

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Lockdown has been a worrying and uneasy time for businesses across South Wales, with many having to furlough staff and close their doors for which could be the final time.

But with the Welsh Government slowly relaxing lockdown rules, many businesses across South Wales will see this as an opportunity to get staff back in work and begin the process of returning to normal operations.

However, even with plans for staff to return and businesses returning to normal operations, it is important for you to do this safely and at the right time, ensuring that strict social distancing measures are still being followed to keep everyone safe.

This means that you should be planning for the safety of your staff, visitors, and reputation to avoid any costly and potentially devastating mistakes. If you haven’t already thought or considered a security presence at your business, thinking all security guards do is simply patrol at night in industrial estates, you couldn’t be more wrong.

Just as your business has had to change adapt to the changing environment, so have we and there are several ways a trained and specialised security presence could benefit your business.

1.      Social Distancing and Security

Although lockdown procedures are relaxing social distancing rules are very much still in place. Our Security officers are trained to maintain social distancing measures and understand the increased risks that lockdown may have caused to your business. Our professional security guards can assist with the monitoring of people allowed within your building and can have security officers inside to keep your staff and customers safe. This may include guiding people to follow your one-way system and managing some individual who don’t follow guidelines.

2.      Crowd Control

For businesses in the retail industry during lockdown queues outside as become the new norm, with many setting strict 2-metre guidelines. For supermarkets and smaller local businesses, this many see an increase in crowds at peak times (especially around lunchtime) and these will need to be managed.

Having security guards at your business acts as an incredible deterrent to unfavourable behaviour and can support social distancing measures too.

3.      Traffic Control

Many popular fast-food restaurants are implementing drive-thru services and at peak times this could mean large queues of traffic. Maintaining good traffic flow within and outside of the restaurants’ premises, assisting with any parking or one-way systems and being highly trained in de-escalating any potentially heated outbursts, our security guards can be a welcomed addition in these difficult times.

 

If you are looking for quality professional security solutions for your business during these uncertain times please give get in touch with us here or visit our website for further details.

Retail, Retail Security, Security Services, A&R Security Services

Why security officers are vital for retail stores.

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Retailers are constantly being targeted by criminal activity which often results in lost revenue and costly damages. The British Retail Consortium (BRC) reports over 10,000 shop thefts per day in the UK. Theft by customers has increased by 33% and damages to retailers have increased by 105% in 2019.

With these increases, retail workers are also seeing increased volumes of violence, abuse and robberies on a day-to-day basis. The most concerning thing is that criminal are resorting to violent behaviour to assist with theft and crimes are usually committed by those who are either intoxicated by alcohol or drugs.

As mentioned, retailers face violence, abuse and robberies on a daily basis but they also see a range of crimes including:

Shoplifting:

Shoplifting usually involves the theft of goods from a retailer. It can be committed by an individual or by groups of people.

Checkout fraud

Some customers who come into a store will go to great lengths to avoid paying for items properly. They may swap price stickers, swap barcodes or not pay for all items at the till. This is why all items (especially high-value items) should be security tagged and retail staff should be vigilant.

Money Fraud

Although banks and the Royal Mint have created ways to prevent criminals from stealing cards or counterfeiting money, the are still some who manage this. Retailers should have restrictions and checks in place to avoid this. For example, banknotes should be checked under UV lamps to check their authenticity.

Refund Fraud

Many who return goods which are not good or no longer needed are innocent. However, there are some that try to forge receipts and attempt to return stolen items in the hopes of gaining money or credit.

Moped Gangs

Although this is not frequently seen in Cardiff and other Welsh cities, moped crimes are still a serious problem. In larger cities such as London, there has been an increase in moped gangs targeting high-end stores such as jewellers and electronic stores.

 

With this range of crimes committed, it can be difficult for retailers to remain both vigilant and run their store. So, how can security officers help?

Security officers can help protect your retail store, employees, customers and products from thieves and other criminals. Shoplifting is one of the most common types of theft within the retail industry and is a real concern. With many customers flocking to our high streets, it can be incredibly difficult for staff to remain vigilant and carry out their job to the best of the abilities.

Having security guards in place gives your staff that extra set of eyes to look out for any suspicious-looking persons or behaviour. But they are also an effective deterrent and can quickly act accordingly if they spot anyone stealing for your store.

If there is a situation that has escalated quickly, security guards can help de-escalate a situation and address any threats and violence before they occur. Controlling crowds during peak times is also important. Officers can control customers to ensure that they are able to shop safely.

Retail staff are not trained well enough to calmly deal with an emergency. Security officers are trained in first aid, fire safety and health and safety and are able to assess and calmly deal with a situation.

Investing in manned guards give your customers and staff peace of mind – knowing that their safety is your top priority. Any suspicious activity can be continuously monitored, and any emergencies are dealt with correctly and swiftly, and tense situations are prevented. This allows your retail staff to get on with their jobs.

If you are a retailer in Cardiff and are looking to employ security staff, then look at our manned guard security services. All of our guards hold full SIA licenses and are fully trained. Hiring security officers puts companies and individuals at an advantage. As officers can provide a physical presence, surveillance and on-going patrols.

If you would like to know more about our services then please contact A&R Security Services on 01656 713950  or visit our website

Bridgend, Business, Business Security, A&R Security, A&R Security Services, Retail, Healthcare, School, Office, Construction, Manufacturing

Bridgend – Guide to protecting your business

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Bridgend is a bustling town with good transport links to two of South Wales’ largest cities Cardiff and Swansea and is close to stunning scenic locations. But like many towns and cities – Bridgend is no stranger to crime. In recent months from June 2018 to June 2019, the total amount of crime reported in Bridgend has steadily fallen from 750-667 being reported.

But this doesn’t mean that business owners in Bridgend should let down their guard and relax. They are still at risk of becoming targets for criminal activities.

So, what strategies can implement to protect your business?

Lock and key:

Having a lock and key is a basic security measure but it works. However, some lock systems can be picked or easily damaged when a large amount of force is used. If you’re installing new doors or locks, make sure that they are British Standard BS3621 and bear the kitemark or are classed a lever 5 mortice deadlock. Alongside using a lock and key, you can also use roller shutters on windows and doors on the front and back of your business. This prevents criminals from looking into your business to see what is available to take but also stops them from damaging your property.

Keyfob/passcode systems:

Mostly used in medium to large premises Keyfob and passcode systems are great at limiting where people can access. For example, if you have a room or section of a building that shouldn’t be open for the public to enter, you can close it off with the use of a keyfob or passcode. This can also be used at the front of the property or by the reception area so that you can monitor who is coming in and out of your business.

 Secure Keyholding:

Many business owners will leave a spare key with a trusted friend or business partner in case of emergencies. But Secure Keyholding services allow security staff to enter your property without anyone else having to be present and check for any disturbances if there has been an alert to one. Also if you are having work carried out of hours and don’t want to pay an employee overtime, your security provider can send someone to let contractors in and also monitor who is entering and exiting your building.

Alarm systems:

Alarm systems are readily available from many DIY stores and security providers such as ourselves. Alarm systems are effective at dissuading criminals at entering your property further by alerting anyone in the vicinity. But be aware, some alarm systems can go off without anything triggering it disturbing neighbours around the area. Most security providers such as ourselves can install and monitor alarm systems, responding to an alarm system going off.

Exterior Lighting:

60% of criminal activity associated with business happens under the cover of darkness. Installing exterior lighting can increase the security of your business – lighting areas of your property that are not normally visible to CCTV or Security Guards. Motion-activated lighting can be a very effective deterrent as any motion can activate the light making criminals feel exposed and caught.

Manned/Mobile Security:

Having security guards at your business is an effective deterrent to criminals. Manned guarding allows you to position guards in key areas such as front of house, access points and blind spots. Mobile guards allow you to have guards patrol your business at scheduled or unscheduled intervals putting criminals off from attempting to enter your property. Mobile guards can patrol your business externally and internally and can quickly respond to any emergencies or suspicious behaviour.

CCTV:

CCTV is frequently used in businesses throughout Bridgend and can be monitored either manually or remotely. Depending on the system you are using – you can place a number of cameras around the outside and inside of your property in inconspicuous areas. CCTV allows either yourself or your security guards to monitor for any suspicious activity and can quickly respond to any disturbances.

A&R Security Services are providers of commercial security solutions. From alarm installations and monitoring to manned and mobile guarding, we can provide professionally tailored services with that personal touch. For more information about our security services – visit our website or call 01656 713950