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Retail, Retail Security, Security Services, A&R Security Services

Why security officers are vital for retail stores.

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Retailers are constantly being targeted by criminal activity which often results in lost revenue and costly damages. The British Retail Consortium (BRC) reports over 10,000 shop thefts per day in the UK. Theft by customers has increased by 33% and damages to retailers have increased by 105% in 2019.

With these increases, retail workers are also seeing increased volumes of violence, abuse and robberies on a day-to-day basis. The most concerning thing is that criminal are resorting to violent behaviour to assist with theft and crimes are usually committed by those who are either intoxicated by alcohol or drugs.

As mentioned, retailers face violence, abuse and robberies on a daily basis but they also see a range of crimes including:

Shoplifting:

Shoplifting usually involves the theft of goods from a retailer. It can be committed by an individual or by groups of people.

Checkout fraud

Some customers who come into a store will go to great lengths to avoid paying for items properly. They may swap price stickers, swap barcodes or not pay for all items at the till. This is why all items (especially high-value items) should be security tagged and retail staff should be vigilant.

Money Fraud

Although banks and the Royal Mint have created ways to prevent criminals from stealing cards or counterfeiting money, the are still some who manage this. Retailers should have restrictions and checks in place to avoid this. For example, banknotes should be checked under UV lamps to check their authenticity.

Refund Fraud

Many who return goods which are not good or no longer needed are innocent. However, there are some that try to forge receipts and attempt to return stolen items in the hopes of gaining money or credit.

Moped Gangs

Although this is not frequently seen in Cardiff and other Welsh cities, moped crimes are still a serious problem. In larger cities such as London, there has been an increase in moped gangs targeting high-end stores such as jewellers and electronic stores.

 

With this range of crimes committed, it can be difficult for retailers to remain both vigilant and run their store. So, how can security officers help?

Security officers can help protect your retail store, employees, customers and products from thieves and other criminals. Shoplifting is one of the most common types of theft within the retail industry and is a real concern. With many customers flocking to our high streets, it can be incredibly difficult for staff to remain vigilant and carry out their job to the best of the abilities.

Having security guards in place gives your staff that extra set of eyes to look out for any suspicious-looking persons or behaviour. But they are also an effective deterrent and can quickly act accordingly if they spot anyone stealing for your store.

If there is a situation that has escalated quickly, security guards can help de-escalate a situation and address any threats and violence before they occur. Controlling crowds during peak times is also important. Officers can control customers to ensure that they are able to shop safely.

Retail staff are not trained well enough to calmly deal with an emergency. Security officers are trained in first aid, fire safety and health and safety and are able to assess and calmly deal with a situation.

Investing in manned guards give your customers and staff peace of mind – knowing that their safety is your top priority. Any suspicious activity can be continuously monitored, and any emergencies are dealt with correctly and swiftly, and tense situations are prevented. This allows your retail staff to get on with their jobs.

If you are a retailer in Cardiff and are looking to employ security staff, then look at our manned guard security services. All of our guards hold full SIA licenses and are fully trained. Hiring security officers puts companies and individuals at an advantage. As officers can provide a physical presence, surveillance and on-going patrols.

If you would like to know more about our services then please contact A&R Security Services on 01656 713950  or visit our website

A&R Security Services, Security Guards, Coronavirus, PPE, masks, Personal Protective Equipment

Coronavirus – What do you need to know?

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During this Coronavirus crisis, many law enforcement and security guards are expected to carry on their usual levels of service to both the public and to businesses in Cardiff and in South Wales. For both law enforcement and security guards to continue with their work, it is important that they are aware of the following information: recognition, protection, personal protection equipment (PPE) and how to respond correctly if exposed.

Below are some helpful guidelines to help you during this Coronavirus crisis.

Recognise signs and symptoms of Coronavirus

The World Health Organisation (W.H.O) and the NHS have issued a list of symptoms to look out for. Symptoms of the Coronavirus may include fever, a dry and continuous cough, and shortness of breath. Symptoms can appear after a few days or a long as a fortnight.

If you have these symptoms, self-isolated for 7-14 days. If symptoms are unbearable, please call NHS line 111.

Protect yourself

The guidelines from the W.H.O and NHS has stated to maintain a distance of at least 2 meters (6ft) from other persons (especially those displaying symptoms). Ensure that there are hand sanitisers close to entrance ways and practise proper hand hygiene by washing your hands for 20 seconds with soap and warm water. It is also important to know what the protocol is for assessing any persons with suspected Coronavirus.

Wear PPE (Personal, Protective, Equipment)

When dealing with any persons who have suspected Coronavirus, ensure that your building or your security vehicle has disposable latex gloves, disposable single-use gowns/coveralls and protective eyewear. This will help protect you from potential spread to yourself and other persons.

Close contact

If you have been in close contact with an individual that may have the Coronavirus, make sure to clean and disinfect your hands and security gear that you may be wearing. Use antibacterial wipes, sprays or gels to disinfect and follow the instructions accordingly. When wearing PPE with a suspected person, follow correct protocols and guidelines to dispose of. If your clothes have been contaminated, contain them in a single-use bag and wash them immediately in a high-temperature wash. Any cases or exposure to the coronavirus is to be documented.

If you are in a building that sees a high amount of people coming in and out or mingling within a certain area, look out for potential signs of exposure and ensure that visitors are practising good hand hygiene along with yourself and other members of staff within the building. If you do suspect someone of the coronavirus, ensure that they are isolated from other visitors/members of staff and you follow the correct procedures.

For further information about our Security Services, visit our website or get in touch with us on 01656 713950

School, Security, A&R Security Services, Security Measures

How to improve your school’s security

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Within today’s society there are people out there looking to damage, vandalise or even destroy school property. With increased incidents regarding these types of anti-social behaviour, it is important that schools keep their pupils, staff and property safe.

The highest threat that schools face is criminals breaking down or jumping fences to damage school property or even harm pupils. Creating a safe place for children should be a high priority for schools and so should look at ways to improve their current security measures.

To improve your school’s security there are numerous ways of implementing effective security measures. To help protect your school here are some effective measures that we provide:

Key Holding and Alarm Response:

Many schools will have their own caretake to open and close their school and respond to any alarm alerts during unsociable hours. Outsourcing your keyholding and alarm response services will ensure that someone is guaranteed to check that all areas of your school is secure during the evening and quickly respond and report and alarm alerts.

Access control:

Schools will have a reception area that is often closed off to the rest of the school. However, some schools don’t have this and often see criminals walk into a school without the need for permission. Manned guards can be stationed in reception areas, asking visitors to sign in and out when visiting and who they are there to see.

Patrols:

Night-time is usually when criminals will strike a school. Having mobile patrols walk around your school can ensure that all areas of your school is secure and can check for any signs of disturbance. They can also be an effective deterrent by conducting regular or irregular patrols around your schools, making them less predictable and potentially putting criminals off.

Having these security measures in place is mainly to protect and keep pupils safe from harm. There are many laws surrounding security for schools, so it’s important that they get their measures exact. However, there are problems that can arise, such as:

  • Before, during and after school, pupils can roam across school premises meaning that there are opportunities for unauthorised personnel to get into your school and steal assets.
  • With technology becoming a regular site within schools, many have restricted access online. However, there are criminals that are able to ‘Break in’ and steal valuable information, causing damage to your school.
  • Assets such as computers, laptops, monitors, tablets and projectors are the most valuable within a school and present criminals with a tempting target. To ensure that they are safe, lock them away within secure cupboards or have anti-theft cables and locks if they cannot be moved.
  • Fire alarms are a very easy way to cause a distraction to steal or cause large amounts of damage to a school.

If you are wanting to improve your school’s security through the use of professional security services then take a look at our website or give us a call on 01656 713950

Metal thefts, metal theft, chruch, rail, construction, Security, Services, A&R Security Services

Are metal thefts on the rise again?

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Metal thefts have a severe impact on a multitude of industries and services within England and Wales.

In 2017 the UK government reported saying that with the introduction of the Scrap Metal Dealers Act, it found that the number of metal thefts fell by more than three quarters in 4 years.

However, with the change in markets and the increase in metal prices, many historical properties, memorials and monuments, services and industries are being targeted.

In recent times Network Rail has reported an 85% increase in the theft of live cables, leading to 950 hours of delay and affecting more than 7,000 journeys across England and Wales. Alongside rail services, Churches across England and Wales have seen an increase in metal thefts, with their lead roofs being stripped and sold for scrap. One striking example was when 20 tonnes of lead – the entire roof – was stolen from All Saints’ Church in Houghton Conquest, Bedfordshire last October. It is estimated that at the prices then it might bring the thieves £25,000 but will cost the church £400,000 to replace.

Although many properties and services are being targeted for their valuable metals there are ways to prevent criminals from stealing.

SelectaDNA ‘Grease’

This product has been developed so that it can be painted onto metals such as Zinc, Copper and Lead. If a thief handles any metals with this grease painted on them, it can transfer onto their hand or cloths and become very difficult to remove – linking them to the crime. The grease is also UV reactive and has a unique DNA signature that can be easily traced.

Painting this specially designed grease makes metals ‘Hot property’ and no one would want to go near them, leading to the prices of metal on the open market to fall.

Install CCTV

CCTV cameras are an effective deterrent against criminals as they do not want to be recognised when committing a crime. When installing CCTV make sure that they are high up and in areas where they cannot be tampered with or damaged.

If you can, hire manned guards during unsociable hours to monitor CCTV activity on your property as they can quickly respond and notify you and the police of any suspicious activity

Security Lighting

Security lighting comes in a vast range of sizes and models but is an effective deterrent (especially when used alongside CCTV Cameras). Security lights can be triggered by movement and can light up anyone that may be attempting to steal any metals.

When installing Security lighting, make sure that they are in a high are and cables are out of reach or are buried within floors or walls so that they cannot be damaged or tampered with.

Remove bushes and other hiding places

Bushes may look pretty but they can make ideal hiding places for criminals that are looking to steal valuable metal. If you have bushes on your property, make sure that they aren’t located close to your building and are at an ideal distance that makes spotting criminals easier.

Remove bins and ladders

Any property that you visit will have large wheelie bins and ladders. When closing your business or property down for the evening, make sure that they are locked away or moved where they cannot be reached and used to get on top of your roof.

Mobile Patrol and Manned Guard Security

Although this may be a more drastic measure for smaller businesses or churches, for larger businesses and construction sites that deal with metal mobile patrols and manned guards are an effective way to deter criminals and protect your property

Manned Guards

Manned guards are an effective deterrent against criminal activity. Some businesses see a lot of activity in and out of their business and it can be difficult to keep track of everyone.

Manned guards can be stationed close to main entrances, checking vehicles and personal coming in and out of your property. They can also conduct monitoring duties where they can monitor CCTV cameras for any suspicious activity within the property and quickly respond.

Manned guards can also restrict the number of people or vehicles on your site at a certain time during the day, making it easier for them to monitor who is on your site but also their activity.

Mobile Patrols

Mobile Patrols can conduct perimeter patrols around your property either by foot or by branded vehicles. Mobile patrols can be conducted at regular or at irregular intervals, making them less predictable to criminals who may be watching your property.

If mobile patrols are away from your property and there is a disturbance, they can quickly respond and check for any suspicious activity or persons within your property.

A&R Security Services can provide professional security solutions to businesses across South Wales. To see further information about our security services visit our website or to arrange a meeting call us on 01656 713950

Security, Business, Rethink, Security Measures, A&R Security Services, Security Services, Antisocial behaviour

Should you rethink your business security?

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Vandalism, burglary and malicious damage cost Welsh and UK businesses thousands of pounds. With an estimated 1 in 5 businesses being negatively affected by crime, many will see security as a top priority.

Businesses that work across different sectors see a range of threats and criminal offences. But who from?

The Home office published a recent report that looks at the issues that contribute to crimes against businesses within the UK.

Organised Crime

As the name suggests, organised crimes are planned, coordinated and conducted by people working together. Organised crime is normally seen within the agricultural, forestry or fishing sector, with many businesses reporting that crimes conducted are believed to be carried out by organised criminals.

22% of reported crimes from these sectors were burglaries (including attempted burglaries) and it is thought that 40% of these were carried out by organised groups.

Anti-social Behaviour

Anti-social behaviour is an umbrella term for a range of smaller crimes conducted. Vandalism is the most common type of crime that is reported by businesses. Malicious damage and petty thefts come under anti-social behaviour and cost businesses thousands and is often put down as a result of young, rowdy and aggressive people or YOB culture as it is better known as.

1 in 5 business are impacted by crime

According to a study carried out by a leading business insurer – petty theft, vandalism and malicious damages cost business £9.8 billion a year. 1 in 5 business are impacted by these crimes and can cost them anything between £20,000 and £66,000 each year, depending on their sector and geographical location.

Some businesses are more at risk than others

Different sectors are often more at risk than others. Utilities, engineering, transport, construction and agriculture see the most crimes, with theft of materials, equipment and vehicles, vandalism and even arson costing businesses up to £155 million a year.

It’s not just big business that are targeted

Although big businesses have the most in terms of valuable assets, they are often harder to commit crimes due to stronger security measures. Smaller businesses have the same amount of security as larger businesses and often see themselves becoming targets for burglaries – costing small businesses £3,340 per crime.

When are businesses at risk of crime?

In regard to time, vandalism and malicious crimes can happen at any time but 77% of vandalism normally occurs in the evening and during the cover of darkness. Also, a report shows that 59% of incidents involving antisocial behaviour often occurs during the week compared to 41% over the weekend.

In regard to businesses being burgled, it is more difficult to get clear statistics. However, most intruder related incidents often occur over the weekend. Evening and nights remain the most common time for crimes to be committed.

 

What can businesses do to reduce their security risks?

Many leading business insurers put emphasis on the importance of preparing for risks that they may face and to have the right levels of protection in place. Ensuring that you have adequate defensive measures in place such as CCTV, Alarms, Locks, guards and patrols is crucial when maintaining your businesses security.

Burglary and vandalism can be devastating to any business no matter their size and sector. Having professional security solutions in place can provide effective protection to your business.

A&R Security Services can provide professional Security solutions to businesses in South Wales

To find out more about our professional security services visit our website or give us a call on 01656 713950

SIA, Licence, Licence Guards, Security, Security Services, A&R Security Services, S&R Security Service

Explaining the SIA licensing process.

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When providing security services for commercial properties, construction, and events it is important that your security staff are SIA licensed to operate.

So, to help explain the SIA licensing process here is some helpful information

When can you lawfully work in a licensable role?

You can lawfully work in a licensable role in the following circumstances:

You hold a current, active license for that activity or you hold a current active license for a different activity and SIA rules allow you to work in your role with that licences (for example, you hold a door supervisor license and you work as a security guard) or you work for an SIA approved contractor and they have issued you with a personal Licence Dispensation Notice (LDN). For the LDN to be Valid ALL of the following condition must be met:

  1. You have an application for an SIA licence that is at the ‘Checks in Progress’ Stage
  2. Your application is for a sector in which the company is approved
  3. SIA has authorised the company to issue an LDN

You cannot lawfully work while you are applying for an SIA licence if:

  • You don’t work for an approved contractor
  • You work for an approved contractor but some or not all conditions have been met.

Please note:

  • LDN’s are not issued by the SIA and are issued by your employer who is an approved SIA contractor
  • LDN’s are only valid we the SIA processes your application
  • If your licence is granted and you are waiting for it to arrive in the post, you are legally allowed to undertake licensed security activity. This is because you are considered licenced from the point the SIA make their decision.
  • There is no such thing as a “temporary license” or “temporary licence number”. All SIA licenses are valid for three years. The duration of SIA licenses is set in law and the SIA do not have the power to vary this.
  • It is not your job title that determines whether or not you need a license, it’s what you do. If you undertake any activity such as Manned guarding, mobile patrols or key holding without a valid licence or a properly issued LDN, you will be breaking the law.

To find out more about Licensing applications click here. A&R Security Services provide effective security solutions across South Wales. All of our security guards are fully vetted, licensed and trained to give you the best service and protection for your business. To find out more about our security services visit our website or call 01656 713950

Concierge Security, Security, Hotel, A&R Security Services

What is Concierge Security?

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Whether you visit a hotel or a large corporate building in Cardiff, you will see someone on the reception desk welcoming visitors and answering queries. However, with recent events making businesses such as these step up their security, many are investing in concierge or Front of house Security services.

But if you are looking to invest in Concierge Security, do you know what it is?

Here we look at what concierge security is and what the service entails.

What is Concierge Security?

Concierge Security acts as another form of reception where they greet visitors to your building, take messages and answer any queries. But Concierge security staff also have the ability to control access to your building (whether that is internal or external) monitor CCTV and quickly responding to any emergency situations.

What services does Concierge Security provide?

Control access to your building

If your business deals with a lot of sensitive information or expensive equipment, you want to keep unauthorised personal out. Concierge security guards can check who is coming into your building and issue them key cards or fobs that only allow them into certain parts of your building. If your building can only be accessed with a key code, card or fob from the outside and visitors are there to see someone within your building, they can check and grant access when approved and have them sign a visitors log.

Monitor CCTV

Many businesses have CCTV within their building but during the evening it can difficult to arrange a member of staff to monitor CCTV.

Concierge Security guards can monitor CCTV cameras throughout the day and evening, ensuring that anyone acting suspiciously or trying to break into your building are quickly responded too and apprehended. Alongside looking out for suspicious activity within your building, concierge security guards can monitor CCTV for any maintenance issues and quickly notify your facilities management team.

Deal with emergencies

Whether its someone seriously hurt or a fire alarm going off, it important to have someone who knows how do deal with an emergency in a professional manner. Concierge Security guards are fully trained to deal with any kind of emergency, whether that is administering first aid to a visitor or member of staff, calmly instructing staff and visitors to exit the building in a calm manner if there is a fire or to quickly apprehend a criminal and escort them from the premises.

Carry out Health & Safety checks

Health and safety should be a top priority when wanting to ensure the safety of your staff and visitors. Concierge security guards can carry out health and safety check within your building, ensuring that there the correct H&S procedures are being followed and report any maintenance issues.

 

If you are looking for concierge services for your business, then speak to A&R Security Services. We ensure that we provide a tailored service that suits your needs and our concierge security guards provide visitors and staff 5-star customer service. If you wish to find out more about our concierge security services, then visit our website or give us a call on 01656 713950

Corporate Security, Security Services, A&R Security, Business

Improving your corporate security

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When running a corporate business, especially a large one, it can sometimes mean that some things such as security can be placed on the back burner. However, you shouldn’t put your business’ security as an afterthought. In the UK, crimes against businesses cost around £9 billion pounds per year, which means it’s imperative you secure your business and assets.

To ensure your business’ safety, you may want to consider hiring security services to prevent harm to your staff and your business’ reputation.

No matter the types of business you have, protecting your staff and visitors should be a top priority especially if you want to make them feel safe within the workplace.

To ensure that your staff and visitors are safe from harm, here are some suggestions that could be implemented when looking to hire a professional security provider.

Ensure staff are protected

Ensuring your employee’s wellbeing and safety should be a top priority and having professional security will let them know that you consider their safety.

Within emergency situations, you should protect your staff by having them evacuate your building safely. However, staff shouldn’t be subject to threatening or violent behaviour

To ensure the safety of your employees and prevent any unauthorised persons from entering your building, think about issuing your staff with ID cards and pin codes for door access.

If you have a reception area that sees a high frequency of people, then hiring manned guards can give that added level of protection – quickly responding to anyone or anything that may be suspicious.

Increase visibility with high-quality CCTV

Installing CCTV cameras will allow you to see any potential threats and quickly respond to them. Within businesses there are many blind spots that trespassers can exploit, meaning that they can be difficult to see or even identify. Having CCTV cameras in areas that cover blind spots not only means that you can spot a potential threat, you can also use footage as evidence of a crime taking place within your business.

Identify Risks and Objectives.

Conducting risk assessments prior to hiring a professional security service will highlight areas within your business that will need additional security.

If your business sees a high frequency of visitors, consider implementing visitor security procedures with your reception or concierge – instructing them to issue visitor ID passes and having them sign a visitors’ book.

If your business operates during the evening, it may be worth in hiring manned guards to work during unsociable hours to maximise security.

First aid training and evacuation procedures

Within a business, accidents happen, whether that is a fall or a cut. It’s standard procedure for businesses to have a designated first aider on-site, in case any accidents do happen. If an accident does happen, manned guards can quickly respond and act accordingly. To ensure that accidents don’t happen within your business, conduct regular checks on workspaces, stairwells and access points.

If your business is large, it is important to have an evacuation procedure in place in case of an emergency situation. This not only means that your staff lives are safe, but it also helps save time.

 

A&R Security Services can provide effective corporate Security Services to business in Cardiff and the surrounding area. To see how our security services can benefit your business take a look here or to arrange a free quote call us on 01656 713950

 

Knife crime =, crime, knife, england, wales, security

Has knife crime in England and Wales reached a record high?

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Within the UK, the police and ministry of justice have seen an increase in knife crimes and this year the number of cautions and convictions has reached record levels.

In September 2019 14,135 offences were recorded and when the number of offences involved possessing other weapons was added, the total was almost 22,300.

It has been reported that Prime Minister Boris Johnson will lead a new cabinet committee to look at ways to tackle the increase in knife crimes across England and Wales. The announcement of the new cabinet committee came after data released by the Office for National Statistics in October revealed that recorded Offences involving knives or sharp instruments hit a record high in the year to June – up 7% on the previous 12months to 44,076.

With the increase in knife crimes, the MoJ (Ministry of Justice) figures show that for most offenders this was their crime. Although many offenders are experiencing carrying a weapon to be their first crime, it has been reported that offenders are now more likely to be handed an immediate jail sentence for knife and weapon offences and for longer periods.

In September, 38% of knife crime offences resulted in an immediate custodial sentence compared with 23% for the same period in 2009. Whilst the number of knife crimes resulted in immediate custodial sentence increased so did the average length of prison sentences – from 6 to 8 months.

BBC home affairs correspondent Danny Shaw said ‘The record number of knife possession offences could reflect greater use of police stop-and-search powers, as well as a rise in the number of people carrying knives’

To read more about the article click here

A&R Security Services offer a range of tailored security solutions. To find out more click here or get in touch with us on 01656 713950

Warehouse security, Security Services, A&R Security, A&R Security Services

Warehouse Security: 5 Effective Ways to Improve it

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Warehouses in today’s world are not just a storage facility, they are an effective distribution system that is fundamental to the success of a business. However, if you want to have a successful business is with a productive supply chain, you will need to have proper warehouse security in place.

Within Cardiff, there are many warehouses that hold goods that are worth millions and due to this, they can become easy targets for criminals looking to make quick money. Some warehouses in Cardiff are located in industrial estates where others are located in more remote locations due to their size and complex layouts. These factors can create the risk of external theft or theft from employees – which is difficult to detect.

Large companies such as Amazon (with warehouses located in Swansea and Bristol) often report theft from their own employees with one employee suspected of stealing $250,000 worth of goods from their warehouse.

So, to prevent your warehouse being stolen from, we have listed some ways that can improve the security of your warehouse – ensuring that valuable inventory and assets are protected from theft or vandalism.

Employee check/screening

You want to minimise the risks of inventory being stolen from within your warehouse, so conducting check or screenings prior to hiring will help you identify any prior criminal offences.

Controlled access

If your warehouse is large and has areas that shouldn’t be accessed by all within the building, then having a proper access control system can minimise unauthorised personnel from accessing your warehouse. If you need to monitor who is coming to your warehouse, then hiring security guards will help protect your business from losses and maintain your reputation.

Another way of controlling access is through the use of ID Cards or electronic passes that enable access to the building.

A&R Security Services can provide fully trained SIA licensed security guards to monitor access to your warehouse and ensure that your premises don’t fall victim to vandals or anyone posing a threat to your business.

CCTV

CCTV is a highly effective visual deterrent for criminals. When installing CCTV it is best to install them in high places around your building and have multiple video screens to show that employees are watched at any given time.

Mobile Patrols

With warehouses becoming larger and larger to accommodate more inventory, it is important to ensure that every inch of your warehouse is protected. Having full protected within your warehouse and outside will allow your distribution operations to run smoothly.

Mobile patrols have the ability to effectively monitor every inch of your warehouse and maintain total security throughout the warehouse. Many opportunists often take advantage of larger areas and therefore visibility is important. Mobile patrols are fully uniformed and in a marked vehicle and will act as a highly effective security measure.

Random checks

With employee theft on the rise, it’s been reported that thefts have cost UK businesses £40m. Most employees are honest and will not steal from their employer, however, there are a small few who will take advantage of their position.

Carrying out random checks of your workforce will deter employees from taking the opportunity to steal your goods. If you cannot conduct the searches yourself – trained security guards can conduct regular random check and stock takes to ensure that nothing has been stolen or gone missing.

A&R Security Services can provide tailored professional security solutions to warehouses and industrial units in Cardiff and South Wales. To find out more about our security services visit our website or get in touch with us on 01656 713950